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  • 20.05.2019

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Frequently Asked Questions

Q: Are you a legitimate business?
A: Yes we are registered with the Public Carriage Office.
Q: Are you insured?
A: Yes all our cars are covered by a Hire and Reward Insurance.
Q: How long will it take to get confirmation for an online booking?
A: We will give you confirmation within 1 hours.
Q: Is there a time limit for online bookings?
A: Yes all online bookings have to be made 6 hours before travelling.
Q: Can I also book by Whatsapp?
A: Yes you can, our Whatsapp lines are online 24 hours, every day.
Q: How many passengers are allowed per car?
A: The maximum number of passengers per car is 7 with an car (Mercedes Vito)
Q: Can I cancel my online booking?
A: Yes you can, but you should tell us 12 hours in advance.
Q: Can I cancel a booking I made by Whatsapp?
A: Yes you can, but you should inform us three hours in advance.
Q: Can you provide childrens seats?
A: Yes we can, but you should tell us in advance.
Q: I am disabled can I book a transfer with you?
A: Yes you can.
Q: Can I also bring my guide dog?
A: Yes you can.
Q: Can your driver help me load and unload my luggage?
A: As long as it conforms to the Health and Safety Laws, our drivers will do all they can to assist you.
Q: Can I change my destination?
A: Yes you can, but the tariff may change and you will be charged according to mileage.
Q: If my flight is delayed will you charge me extra waiting time?
A: No, we constantly monitor the status of your flight so we can dispatch our cars accordingly.
Q: How long will you wait for me after my plane lands?
A: We will wait until the last passenger from your flight has cleared.
Q: Will you charge me waiting time at pick up?
A: No
Q: Can I pay by cash?
A: Yes you can, at the end of your journey you may hand the cash to our driver.
Q: My question was not on this list, what can I do?
A: We shall be happy to provide you with more answers. For more information just contact us via email or Whatsapp.