Istanbul New Airport Tra...Istanbul New Airport Transfer...Read More
Frequently Asked Questions
Q: Are you a legitimate business? A: Yes we are registered with the Public Carriage Office. Q: Are you insured? A: Yes all our cars are covered by a Hire and Reward Insurance. Q: How long will it take to get confirmation for an online booking? A: We will give you confirmation within 1 hours. Q: Is there a time limit for online bookings? A: Yes all online bookings have to be made 6 hours before travelling. Q: Can I also book by Whatsapp? A: Yes you can, our Whatsapp lines are online 24 hours, every day. Q: How many passengers are allowed per car? A: The maximum number of passengers per car is 7 with an car (Mercedes Vito) Q: Can I cancel my online booking? A: Yes you can, but you should tell us 12 hours in advance. Q: Can I cancel a booking I made by Whatsapp? A: Yes you can, but you should inform us three hours in advance. Q: Can you provide childrens seats? A: Yes we can, but you should tell us in advance. Q: I am disabled can I book a transfer with you? A: Yes you can. Q: Can I also bring my guide dog? A: Yes you can. Q: Can your driver help me load and unload my luggage? A: As long as it conforms to the Health and Safety Laws, our drivers will do all they can to assist you. Q: Can I change my destination? A: Yes you can, but the tariff may change and you will be charged according to mileage. Q: If my flight is delayed will you charge me extra waiting time? A: No, we constantly monitor the status of your flight so we can dispatch our cars accordingly. Q: How long will you wait for me after my plane lands? A: We will wait until the last passenger from your flight has cleared. Q: Will you charge me waiting time at pick up? A: No Q: Can I pay by cash? A: Yes you can, at the end of your journey you may hand the cash to our driver. Q: My question was not on this list, what can I do? A: We shall be happy to provide you with more answers. For more information just contact us via email or Whatsapp.